Cancellation policies for your rental
Short-Term Stays — 27 Nights or Fewer
To receive a full refuIf the reservation is cancelled 30 days or more before check-in, the guest will receive a 100% refund of all amounts paid, subject to any applicable non-refundable third-party fees or transaction fees.
If the reservation is cancelled within 30 days of the scheduled check-in date, the full rental amount will be charged and is non-refundable.nd guests must cancel at least 30 days before check-in .
Long-Term Stays — More Than 28 Nights
Reservations for stays of more than 28 nights may be cancelled free of charge up to 30 days prior to the scheduled check-in date.
If the reservation is cancelled within 30 days of the scheduled check-in date, the guest will be charged one full month of rent.
If the reservation is cancelled 30 days or more before check-in, the guest will receive a 100% refund of all amounts paid, subject to any applicable non-refundable third-party fees or transaction fees.
Any amount paid in excess of the applicable cancellation charge will be refunded to the guest.
Anticipated check out
Once the stay has commenced, early departure does not automatically entitle the guest to a refund for unused nights.
ELECTRICITY CONSUMPTION — STAYS OF MORE THAN 28 NIGHTS
For stays of more than 28 nights, where a monthly rental discount has been applied, electricity consumption is charged separately and is not included in the rental rate.
The electricity charge will be calculated based on the actual consumption during the guest’s stay:
- An initial electricity meter reading will be recorded at check-in.
- A final meter reading will be recorded at check-out.
- The total kilowatt-hour (kWh) consumption during the stay will be calculated.
- The corresponding electricity charge will be billed separately to the guest.
This electricity policy applies only to stays of more than 28 nights that receive a monthly rental discount.
For stays of 28 nights or fewer, where no monthly rental discount has been applied, electricity consumption is included in the rental rate, and no separate electricity charge will be billed to the guest.
DEEP CLEANING — 28-NIGHT STAYS
For stays of 28 nights, the guest is entitled to one complimentary deep cleaning during the stay, at no additional charge.
The cleaning date will be coordinated in advance with the guest and will be subject to the property’s operational schedule and availability.
Any additional cleaning services requested by the guest may be subject to an additional charge.
SECURITY / DAMAGE DEPOSIT
SECURITY / DAMAGE DEPOSIT
Where a security or damage deposit is required, the deposit will be held during the guest’s stay and returned after check-out, once the property has been inspected.
The property will be inspected to verify that:
- The unit is in the same general condition as at check-in.
- No damage has occurred to the property, furniture, appliances, fixtures, or other items.
- No items belonging to the property are missing.
- There are no outstanding charges attributable to the guest.
The security deposit will be refunded once the inspection has been completed. The refund may take up to 72 hours after check-out.
If damages, missing items, excessive cleaning, or other charges attributable to the guest are identified, the corresponding amount may be deducted from the security deposit. The guest may be provided with details of any applicable deductions.
If the total cost of the damages or outstanding charges exceeds the amount of the security deposit, the guest will remain responsible for the outstanding balance.
CHECK-IN AND CHECK-OUT
Guests are required to observe the property’s designated check-in and check-out times.
Any early check-in or late check-out must be requested in advance and is subject to availability. Additional charges may apply.
Unauthorized late check-outs or extensions of the stay may result in additional charges.
RESERVATION CHANGES
Any request to modify the dates of an existing reservation is subject to availability and approval.
A change of dates may be considered a cancellation of the original reservation and the creation of a new reservation, in which case the applicable cancellation policy will apply.
Any change in the length of stay may also result in a change to the applicable rental rate, discounts, taxes, or additional charges.
EARLY DEPARTURE
If a guest chooses to leave the property before the originally confirmed check-out date, the unused portion of the reservation is non-refundable, unless otherwise agreed in writing or required by applicable law.
For long-term stays, leaving the property early does not eliminate any payment obligations that have already become due under the applicable rental agreement
HOUSE RULES AND PROPERTY CONDITION
Guests are responsible for maintaining the property in a clean and reasonable condition throughout their stay and for complying with all applicable house rules.
Any damage caused by the guest, members of their party, visitors, or pets, where applicable, may be charged to the guest.
Guests are expected to report any existing damage or issue upon arrival. Failure to report damage promptly may make it more difficult to determine whether it existed prior to the guest’s arrival.
ACCEPTANCE OF THESE POLICIES
By confirming a reservation, the guest acknowledges that they have read, understood, and accepted these Rental Policies & Terms and agrees to comply with them throughout their stay.
